Before building any chatbot we take the time to understand your business and your customers. Research in any area of design is essential, as it enables you to fully understand the problem at hand. We like to make sure we know everything about you, your company, customers, competitors, and what you would like to achieve at the end of the project.
Now we know more about you and your business, we can start the brainstorming process. We explore the different areas where the chatbot can be most effective to your business and come up with conversation flows and design conversation UI tailored to your needs.
Building a bot is more than just handing it to a developer. To build a usable chatbot we work with the information we have gathered over the previous 2 stages to provide a working prototype. This gives you the chance to see the bot in action and work with the developer to further improve the chatbot, before launching it live to start taking customer enquiries.